We recommend that you update the system directly on your Supernote device:
Swipe down from the top of the screen to bring up the top status bar, tap "Settings".
Go to [Wi-Fi] and connect to Wi-Fi.
Go to [System] and tap "Check" for system updates.
If you cannot update on your Supernote, Please download the firmware for your device and update it manually.
For A5 X and A6 X: Chauvet 2.7.21
For A5: SN100.B000.432
For A6 Agile: SN078.B001.432
Connect your Supernote to the computer with a USB cable.
For A5 X and A6 X devices, copy the firmware (DO NOT UNZIP) to the "Export" folder of Supernote; for A5 and A6 Agile devices, copy the firmware (DO NOT UNZIP) to the root directory of Supernote.
Note: If you download the firmware through Safari on your Mac, it will be automatically unzipped by default. To prevent this, please change the Safari browser preference.
Unplug the USB connection, tap “Confirm” on your Supernote to continue, and if no prompt pops up, please restart your device directly to proceed to update.