Supernote Support Center
All Categories Orders & shipments How long does it take to deliver to me?

How long does it take to deliver to me?

Shipping lead-time reference

DHL Express: normally 5 to 10 working days

Orders are usually shipped out within 3 working days of payment confirmation. The shipping is fast and trackable, but may vary due to distance and local pandemic conditions, so please be noted that the above are referenced lead-time only without guarantee.

Announcement History

[Update on July 18]

Pre-order will end at 10:30 PM, July 18, EDT (US), and shipping time will return to normal (shipped out within 3 working days).

[Update on July 17]

All pre-orders placed before July have been shipped, you can check the shipping schedule for estimated shipping times of your pre-order.

[Update on July 15]

All pre-orders placed in February, March, April and May have been shipped out, and then will be the pre-orders placed in June and July, and we will do our best to ship most of them out before August. You can check the shipping schedule for estimated shipping times of your pre-order.

[Update on May 19]

Finally, the good news: shipments will begin soon, after overcoming many difficulties.

The still unending lockdown in Shanghai means that our guys are closed up inside the factory to pack your order. We regret to inform you that there is no available box-sealing machine in the factory and your package will not be sealed with any shrink film.

Pre-orders placed in February will be shipped out first, then those placed in March, April and May. You will get a notification when your order is on its way.

[Update on Mar 28]

The latest information we have received from the government is that the lockdown is confirmed to not end in March and therefore our estimated shipping schedule for the end of March will not be possible. For now, we will focus on preparations such as building more stock so that we can ship to you as soon as the lockdown is ended. Thank you again for your understanding!

[Update on March 25]:

Due to the pandemic, the government has temporarily locked down our warehouse and it has not reopened as expected this week. We will resume normal shipping as soon as our warehouse reopens, which will likely be in April as of now. Thanks again for your patience and we welcome you to join our Reddit Community and Facebook Group while waiting, get familiar with Supernote beforehand, meet like-minded individuals, and enjoy the club to help you get through this difficult time :-)

Pre-orders now are expected to ship in April.

[Update on March 17]:

Due to the severe COVID situation, our manufacturing base and warehouse site were suddenly locked down, so it is highly likely that all shipments will be delayed at this time. We are taking every measure possible to ship out your pre-order on time (as we planned to ship out A5 X pre-orders placed before March 7 and all A6 X pre-orders in March), and we will notify you via email once your pre-order is confirmed to be delayed. Your understanding will be deeply appreciated!

[Updated on March 9]:

For A6 X

All orders are expected to be shipped out in March

For A5 X

Orders placed before March 7: Expected to be shipped out in March

Orders placed after March 7: Expected to be shipped out in mid April

[Updated on February 7]:

Pre-orders for A5 X in February: Shipping will start in March.

[Updated on January 21]:

Check the shipping schedule for estimated shipping times of your pre-order.

[Updated on January 17]:

A6 X Pre-orders: shipping will start in March.

[Updated on January 7]:

A5 X Pre-orders within December: shipping has already started and most orders will be shipped out by mid-January. Some orders may be delayed until the end of January for shipment.

A5 X Pre-orders within January: shipping will start in mid-February.

[Updated on December 29]:

A5 X Pre-orders within December: shipping has already started and all orders will be shipped out by mid-January.

A5 X Pre-orders within January: shipping will start in mid-February.

[Updated on December 1]: A5 X pre-orders will be shipped in January 2022.

[Updated on October 8]: DHL shipping service is now available and orders that were delayed are now being shipped sequentially. All A6 X orders (fully stocked) are expected to be shipped out by October 10th while A5 X orders (tightly stocked) shipping is expected to be finished by October 15th.

[Updated on September 30]: Since DHL shipping service will be unavailable during the public holiday in Shanghai warehouse, orders placed between 5am EDT on Sep 30th and October 7th will be delayed until October 8th to restart shipping in the order they placed. All A6 X orders (fully stocked) are expected to be shipped out by October 10th while A5 X orders (tightly stocked) shipping is expected to be finished by October 15th. Thank you for your understanding and patience!

[Updated on Sep 22]: DHL Express is fully resumed :)

[Updated on Sep 14]: DHL's tight flight schedule has eased and normal shipping times to most countries have largely resumed.

[About Economy Express]: Due to shipping delays with DHL last month, we added the Economy Express option, which is now no longer available. Economy Express tracking information is only updated on the website until the package arrives in Hong Kong and not after, you can send email to service@supernote.com for detailed tracking information about your order. Apologies for any inconvenience.

[Updated on August 23]: Due to the tight flights which caused by the COVID-19 recently, it might take around 9 to 15 days to receive your parcel, but it should be temporary and the shipping time will be back to normal (5 to 7 working days) after this period. We will keep you posted once we heard from DHL.

Thanks for your kind understanding and patience.

Was this article helpful?