Shipping lead-time reference
DHL Express: normally 5 to 7 working days
We usually ship within 3 working days of payment confirmation. The shipping is fast and trackable, but may vary due to distance and local pandemic conditions, so please be noted that above are reference lead-time only without guarantee.
[Updated on October 8]: DHL shipping service is now available and orders that were delayed are now being shipped sequentially. All A6 X orders (fully stocked) are expected to be shipped out by October 10th while A5 X orders (tightly stocked) shipping is expected to be finished by October 15th.
[Updated on September 30]: Since DHL shipping service will be unavailable during the public holiday in Shanghai warehouse, orders placed between 5am EDT on Sep 30th and October 7th will be delayed until October 8th to restart shipping in the order they placed. All A6 X orders (fully stocked) are expected to be shipped out by October 10th while A5 X orders (tightly stocked) shipping is expected to be finished by October 15th. Thank you for your understanding and patience!
[Updated on Sep 22]: DHL Express is fully resumed :)
[Updated on Sep 14]: DHL's tight flight schedule has eased and normal shipping times to most countries have largely resumed.
[About Economy Express]: Due to shipping delays with DHL last month, we added the Economy Express option, which is now no longer available. Economy Express tracking information is only updated on the website until the package arrives in Hong Kong and not after, you can send email to firstname.lastname@example.org for detailed tracking information about your order. Apologies for any inconvenience.
[Updated on August 23]: Due to the tight flights which caused by the COVID-19 recently, it might take around 9 to 15 days to receive your parcel, but it should be temporary and the shipping time will be back to normal (5 to 7 working days) after this period. We will keep you posted once we heard from DHL.
Thanks for your kind understanding and patience.