Unable to connect to computer
Please try a different cable and a different USB port.Please try to restart your computer and Supernote.*For macOS, an MTP software (e.g. OpenMTP or Android...
Unable to connect to Wi-Fi
Please try to restart the Supernote and the router.If the A5 and A6 Agile devices cannot connect to 5 GHz Wi-Fi, please try 2.4 GHz...
Pen nib offset from handwriting
Check that there are no magnets around it.Calibrate your stylus.For A5 X & A6 X: Swipe down to bring up the top menu, go to...
Screen Frozen
Please confirm if your device is well charged with enough battery. You may change USB cable or charger if you are not sure the status...
Pen “ghost-touch” phenomenon
“Ghost-touch” phenomenon means that your pen is hovering over the screen resulting in writing.There are some possibilities:Someone pulled out the stylus refill but did not...
The document cannot be opened
Please check if there are spaces and other illegal characters in the file name, such as ? - ' / < > * ", please...
