US English (US)
Mandarin
Support Home
Contact Us
English (US)
US English (US)
Mandarin
  • Home
  • Hardware & Repair

Safety Information

Written by James Huang

Updated at April 21st, 2023

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
  • Tools & Features
  • Organizing & Managing
  • Workflow Cases
  • What's New
  • FAQ
  • My Order
  • Hardware & Repair
  • Changelog
+ More

Warning: Failure to follow the following safety instructions could result in damages to your Supernote device or other property. Spend some time reading the safety information below before using it. 

  • Supernote pens are only designed for Supernote devices that are equipped with the FeelWrite self-recovery film. Please do not use them on any other devices to avoid scratches or damages. 
  • Handle the screen with care. It can be damaged if pressed, crashed, dropped or if it comes in contact with sharp objects. 
  • Keep away from strong magnetic and electrostatic field to avoid any potential damages.
  • Please refrain from disassembling the device without being authorized , otherwise it won't be eligible for the 1-year warranty. 
  • Don't expose your device to any severe environment that's too hot, cold, dry or humid or contains hazardous particles, such as smoke and dust. 
  • Do not disassemble, crash and squeeze the lithium-ion battery. Keep away from fire and heat. 
  • The device is not waterproof. Please avoid contact with water and other liquids.
  • The Company shall not be liable for any device-related data corruption and loss or any other indirect losses, resulting from improper use of the device and other unexpected incidents. 
precaution protection

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • How to Maintain the Top Layer Leather Folio
  • How to Safely Make a DIY Supernote Pen
  • How to Unbox Supernote

Copyright © 2023 Ratta Supernote

Expand