Global Search Based on Categorization

Published August 25th, 2023 by James Huang

The ability to search by category has made global search on Supernote simpler and more efficient. Let's see how you can utilize this feature for better and faster results. Search by Handwriting You can now search for handwritten text in real-time recognition notes. To perform a global search for handwritten text, do the following: Swipe down from th

Safety Information

Published March 16th, 2023 by James Huang

Warning: Failure to follow the following safety instructions could result in damages to your Supernote device or other property. Spend some time reading the safety information below before using it.  Supernote pens are only designed for Supernote devices that are equipped with the FeelWrite self-recovery film. Please do not use them on any other dev

How Much Do I Need to Pay for Shipping and Import Taxes/Duties?

Published April 12th, 2023 by James Huang

In most cases, we use DHL Express to ship orders to customers around the globe. Package weight and delivery location are the two factors that determine how much you pay for shipping. As for import duties/taxes, they are charged in accordance with regulations your local customs authority imposes. If you have not made your order and want to find out t

Gesture Eraser

Published January 18th, 2023 by James Huang

Constantly switching between pen and eraser on the toolbar can be cumbersome and slow down the flow of writing or sketching. This is where the gesture eraser comes in handy. How to use the gesture eraser?  When your pen is raised without the tip touching the surface of the screen, press and hold two fingers of your non-dominant hand on the screen to

Why Does My Note File Grow So Large?

Published April 12th, 2023 by James Huang

If you are a heavy note-taker, you might run into a message that says your note file is about to reach the 2GB size limit. In this article, you'll learn information on why this happens and what you can do to keep your note files from growing large fast.  Imagine writing on a certain page (e.g. Page 4) of your notebook before saving it. The next time

Keyboard

Published April 11th, 2023 by James Huang

Newly added keyboards  The following virtual keyboards are now available on Supernote:  German (Germany) German (Austria) German (Belgium) German (Luxembourg) German (Switzerland)  French (France) French (Canada)  Starting with Chauvet 2.10.25, we have now added support for the following virtual keyboards: Hebrew Arabic (Saudi Arabia) Arabic (Egypt）

What to Do If My Device Responds to Stylus Touch But Not Finger Touch?

Published June 12th, 2023 by James Huang

Although there are numerous benefits (greater precision, weather resistant and more sanitary) to using a stylus to interact with the Supernote device, using a finger is another important input method that cannot be overlooked.  Both input methods are useful and should be used in the right situations for the best user experience. If your device isn't

Copy and Move Page(s) across Notebooks

Published August 23rd, 2023 by James Huang

If you are struggling with disorganized notes that are piling up, it might be time to consider connecting them to achieve better organization. One solution that could work for you is copying and moving page(s) across notebooks, and we recommend giving it a try.  Copy page(s) across notebooks Open a notebook. Navigate to the three-dot More menu on th

Do I Need to Pay Additional Fees before Delivery?

Published April 12th, 2023 by James Huang

To provide a hassle-free and delightful shopping experience, we now include the shipping cost and import taxes/duties (if applicable) in the product price at the checkout.  After you make the full payment for your order on our official website, you will no longer need to pay any additional fees before delivery. In the unlikely event that you are ask

Business & Management

Published March 7th, 2023 by James Huang

For business managers, information management is always a priority that cannot be taken lightly. Stay in control of your business information flow from start to finish with Supernote's powerful note-taking capabilities.  Streamline your workflow Before a meeting Create a clear and descriptive title for each important meeting you attend, so that your

USB OTG

Published March 16th, 2023 by James Huang

Supernote devices support USB OTG (On-The-Go) , a specification that allows you to connect USB flash drives and keyboards to them.    How to use USB flash drives Plug a USB flash drive into your Supernote device.  Swipe down from the top of the screen and check for the icon, which represents your USB flash drive.  Navigate to Files and find the newl

I Need to Change My Order

Published April 12th, 2023 by James Huang

As a customer-centric company, we care deeply about your satisfaction and always do everything we can to ensure you have the best shopping experiece with us. Generally speaking, the following types of change requests can be accommodated if you reach out to us within 24 hours of placing the order: Shipping details change (For example, you want to cha

How to Get the Supernote Partner App?

Published March 14th, 2023 by James Huang

How Do I Join the ETP (Early Testers Program)?

Published April 12th, 2023 by James Huang

YOUR PARTICIPATION MATTERS! If you are interested in getting an early experience of new features and helping to test and report bugs or any issues you might face, you can apply to join the ETP (otherwise known as the Beta program). Your feedback will deeply influence the design and development of future features. How to apply For A5 X and A6 X users

Inserting Links to Notebooks

Published August 26th, 2023 by James Huang

Build relationships between ideas and concepts in your notebooks by inserting links. This feature allows you to better organize your notes to maximum efficiency and productivity.  Insert links using the lasso tool Open a notebook.  Circle handwritten text with the lasso tool.  Tap the “Link” icon in the pop-up menu.  Select a link style from the thr

LAMY Side Button

Published March 17th, 2023 by James Huang

Turn the side button of the LAMY Al-Star EMR pen into an eraser or a lasso and write notes efficiently without losing your train of thought.  How to use the LAMY side button ? Go to Settings > Display & Input > Stylus Settings > LAMY Side Button.  Select Region eraser or Lasso.  Open a standard note or a real-time recognition note or do

Create Your Supernote Account

Published January 17th, 2023 by James Huang

Creating an account for your device is beneficial in terms of accessing all the wonderful features Supernote has to offer. It's highly recommended that you create one for your own benefits.  Follow these steps to create your Supernote account: Swipe down from the top of the screen to open the top menu bar and tap the Settings icon . Tap My Account.

Changelog for the Beta Versions of A5 and A6 Agile

Published April 25th, 2023 by James Huang

SN100.B000.416_beta/SN078.B001.416_beta April 30, 2021 Added Gesture Eraser feature (switch to area eraser by pressing screen with two fingers simultaneously). Support additional Comic book archive (.cbz), FictionBook2 (.fb2), and OpenXPS (.xps) formats. *Due to the difference display panel batches, for devices with the last three digits of the seri

Students & Teachers

Published March 8th, 2023 by James Huang

Learn and perform better with Supernote's powerful note-taking and reading capabilities.  Take notes faster and smarter Create a notebook for each subject you take in school and name it appropriately. To organize the multiple chapters neatly, take advantage of the title feature and assign each chapter an easily identifiable and relevant title. The t

Browse & Access

Published April 7th, 2023 by James Huang

There are multiple methods available for file transfer, including USB, cloud services, and email. To provide an additional option, we are introducing a new feature called Browse & Access. This feature enables you to effortlessly download and upload files by simply opening a URL in the browser of your receiving device, such as your phone, compute

What Countries and Regions Do You Deliver to?

Published March 16th, 2023 by James Huang

We work with DHL and other carriers to deliver to most countries and regions around the world. Countries or regions available for delivery will be listed in the drop-down menu on the checkout page of the Supernote website.  The list may be subject to change due to specific reasons, such as pandemic or other force majeure conditions.  

How to Unbox Supernote

Published April 12th, 2023 by James Huang

You've finally received your Supernote. It's time to open the package and start using it.  Take a look at the unboxing video and 

Writers & Authors

Published March 9th, 2023 by James Huang

There is never a dull moment when you write on Supernote. Let your imagination run wild and tap into your creative flow to get your writings done in a distraction-free environment.  Stay focused It's just you and your Supernote. No distractions from entertainment apps. Lose yourself in the process of writing. When you finish a page of writing, conve

Set Screen Lock and Password-Protect Your Files

Published March 15th, 2023 by James Huang

You can set up a screen lock to offer your device an extra layer of security and create passwords for your important files to protect your privacy.  How to set screen lock? Swipe down from the top of the screen and tap the Settings icon in the top menu bar.  Tap Security & Privacy. Toggle on Screen Lock Password. Follow the on-screen instruction

How to Customize Screensaver?

Published March 13th, 2023 by James Huang

If you want to change the default screensaver, follow the steps below:  Swipe down from the top of the screen and tap the Settings icon.  Tap Display & Input.  Tap Screensaver.  Tap More.  Browse through files to select a new image you want to use as the new screensaver.  Tap the image to preview it.  In preview mode, pinch to zoom in and out of

Understanding DMS

Published April 13th, 2023 by James Huang

What is DMS?  DMS stands for Device Management Server. It is used to register the devices sold and ensure they comply with laws.  When will DMS be used?  Before users perform an online system update or file synchronization, they will first connect their devices to the DMS to ensure they comply with laws.  Will DMS invade user privacy?  DMS is only u

Add, Insert, Copy and Delete Note Pages

Published February 23rd, 2023 by James Huang

The ability to add, insert, copy and delete note pages plays a vital role in creating a smooth and inspiration-filled note-taking experience. It helps boost your productivity and streamline your workflow. Add a note page Using the page number bar Open a notebook. Tap the Next Page arrow icon to add a new page.  Using the page turning gestures Open a

Handwriting Recognition

Published January 18th, 2023 by James Huang

Supernote's handwriting recognition feature is an efficiency and productivity booster. It lets you focus on writing your thoughts without the need to worry about retyping them for reviewing or sharing later. Handwriting recognition in notes With the release of Chauvet 2.7.21, we've added the ability to convert handwriting to text in notes. To effect

Salespeople

Published March 10th, 2023 by James Huang

Never underestimate the power of taking good sales notes. Learn how Supernote can help tap into the potential of your salespeople to close more deals. Take better sales notes Categorize your leads, prospects and customers and build a dedicated notebook for each of them. Mark leads and prospects with stars to indicate the likelihood of turning them i

What Are the Differences between Pens?

Published May 5th, 2023 by James Huang

You like the idea of paperless notes and sketches and need to select a suitable pen to bring it to life. In this article, we'll delve into the differences between our pens, so that you can make an informed purchase decision and choose the right pen for your specific needs.  Model Specs Advanced Features Folio Compatibility Standard Pen Size: 147 mm

How to Clean Your Supernote Screen?

Published March 17th, 2023 by James Huang

To clean the display, use a non-alcohol based cleaner like a LCD cleaner. Be sure to remove all dust, static, and sweat. For the pen nib, use a soft fabric to clean it gently. Recommended cleaners: iKlear Spray Bottle 3M Screen Cleaner (Alcohol-free version) Note: Do not spray too much or wipe too hard. It's recommended that you read the specific cl

How to Clear Afterimages on the Screen?

Published March 14th, 2023 by James Huang

When switching from one page to another, you might see afterimages appear on the screen. This is due to the limitations of the current E-Ink technology and hence a normal phenomenon.  To refresh the screen and clear afterimages, simply slide up on the right sidebar or the left sidebar (if you own an A6 X2 Nomad).   

Layers and Templates

Published January 18th, 2023 by James Huang

About Layers Layers are mostly used for drawing. Apart from the Background Layer and the Main Layer, you can add three additional layers to meet your creative needs. The Main Layer is mainly used for handwriting. It’s the only layer where you can set titles and keywords for notes, create links and calendar events.  1. Add or delete layers Tap the pl

Reorder and Remove Items in Quick Access

Published August 29th, 2023 by James Huang

With the release of Chauvet 2.10.25, you can now easily reorder and remove items right from the Quick Access section in the sidebar menu.  Reorder Quick Access items When you have added multiple items (specific pages, notes/documents or folders) to Quick Access, you can rearrange their order by doing the following:  Long press a Quick Access item. T

How to Update Your Supernote?

Published April 25th, 2023 by James Huang

We recommend that you update the system directly on your Supernote device: Swipe down from the top of the screen to bring up the top status bar, tap "Settings". Go to [Wi-Fi] and connect to Wi-Fi. Go to [System] and tap "Check" for system updates. If you cannot update on your Supernote, please download the firmware for your device and update it manu

Health Care Providers

Published March 10th, 2023 by James Huang

Living at a time where digital data strategies are implemented, health care providers can really use Supernote, an elegant and powerful digital notebook, to transform the way they collect, use and preserve data. Keep clear and accurate medical records Import your medical record form as a template to Supernote and have your patients fill out their in

Supernote Mail

Published January 28th, 2023 by James Huang

The Supernote Mail app allows you to read and write emails from your existing email accounts. It supports up to 3 IMAP email accounts from various email service providers, such as Gmail, Microsoft Exchange and Outlook/Hotmail.  How to sign in to your email account?  The sign-in steps may vary depending on the type of email you use.  If you use a Mic

Supernote Cloud

Published March 15th, 2023 by James Huang

Supernote Cloud is Supernote's data storage platform that backs up your important files for extra peace of mind and frees up space for more note-taking and reading on your Supernote device.  Register a Supernote Cloud account Visit the following URL: https://cloud.supernote.com . Click Register account.  Enter your mobile phone number or email addre

Highlight Text in PDFs

Published August 24th, 2023 by James Huang

Needless to say, the ability to highlight text in PDFs has become a must for any modern workflow. It presents multiple benefits, including improved visibility, drawing attention to key points and the ease of referencing them at a later time. Supernote is all about maximizing your reading productivity and that's why we lose no time in adding this new

How to Maintain the Top Layer Leather Folio

Published April 12th, 2023 by James Huang

The top layer of leather refers to the first layer of cowhide. The cortex of the top layer is the most flexible and smooth, which needs special maintenance and caring for. Please avoid scratching with hard objects. Although the top layer of cowhide has some toughness and wear resistance, it is still very fragile compared with hard metal, keys, sharp

Back Up or Transfer Files

Published February 28th, 2023 by James Huang

In this article, you'll learn how to quickly transfer files from your Supernote to other devices, such as iPhone, Andriod, PC and Mac, so that you can keep a backup of your important data.  Transfer files using the cloud services Supernote Cloud Swipe down from the top of the screen to display the top menu bar. Tap the Settings icon. Tap Sync. Selec

What to Do When My Device Is Frozen or Won't Turn On?

Published March 13th, 2023 by James Huang

If your device is frozen or becomes unresponsive to touches, please try these steps:  Do a forced reboot by holding down the power button for about 8 seconds. Release it and press the power button again for about 8 seconds until the Supernote logo appears.  Alternatively, you can try putting a pin in the reset hole next to the power button and press

Using Contents, Bookmarks and Annotations in Documents

Published February 21st, 2023 by James Huang

  As an elegant digital note-taking tablet, Supernote offers a distraction-free and immersive reading experience by allowing users to read EPUB/PDF books or documents effectively with the help of contents, bookmarks and annotations.  Contents Contents, also known as table of contents, provide an overview of the document divided in chapters, as well

Supernote Calendar

Published January 29th, 2023 by James Huang

Designed with productivity in mind, Supernote offers the calendar feature to help you keep track of your important deadlines, appointments and projects. Use it to manage your schedule and remind you of significant dates, tasks and goals in your work/study and life.  Add Google Calendar  Tap Calendar in the sidebar menu.  In the top left corner, tap

EPUB and PDF Documents

Published March 1st, 2023 by James Huang

As EPUB and PDF are two of the popular document formats, we think it's fitting that we walk you through how to effectively use EPUB and PDF documents on Supernote.  Import EPUB and PDF documents Method 1: using USB Connect Supernote to your computer using a USB Type-C cable.  Navigate to the Supernote disk.  Drag the EPUB and PDF documents you wish

Changelog for A5 and A6 Agile

Published April 25th, 2023 by James Huang

SN100.B000.432/SN078.B001.432 August 17, 2021 Added Screencast function (Settings -> Device -> Screencast). Adjusted Modify Dropbox authorization interface (requires version update). SN100.B000.416/SN078.B001.416 May 10, 2021 Added Gesture Eraser feature (switch to area eraser by pressing screen with two fingers simultaneously). Support additi

Power On and Set Up Your Supernote

Published January 17th, 2023 by James Huang

You've finally received your beloved Supernote. It's time to turn it on and complete basic settings. Press and hold the power button in the top right corner, until the Supernote logo appears. If Supernote doesn’t turn on, you might need to charge the battery.   After you first turn on your Supernote device, proceed to follow the onscreen instruction

Student Discount

Published March 16th, 2023 by James Huang

What is the student discount? University/college students can save 20 USD on Supernote devices by verifying their status here. How does the student discount work? We partner with a third party, Full Fat Commerce, to verify your eligibility. Just click "Get Discount" and follow the prompts to verify your status to receive a one-time discount code (va

Maximize Your Battery Life

Published March 17th, 2023 by James Huang

Although one of the features that the E-Ink technology offers is low power consumption, you can still optimize your settings to maximize your battery life. Auto Sleep  Swipe down from the top of the screen and tap the Settings icon in the top menu bar.  Tap Battery. Tap Auto Sleep.  Select how long you want the device to wait before going to sleep a

IT & Engineering

Published March 8th, 2023 by James Huang

People, who work in the IT and engineering industry, are those who are at the forefront of digital transformation. It's more important than ever for them to be able to take digital notes and capture ideas effortlessly. Learn how you can use Supernote to your advantage.  Visualize your ideas During technical meetings with co-workers, handwrite pseudo

What Do Supernote Battery Level Indicator Colors Mean?

Published March 17th, 2023 by James Huang

Be mindful of your battery level and charge it as needed, so that you can readily use it when you need it the most.  Here is what each color of the battery level indicator means:  Green: 100% Yellow: 20-99% Red: 0%-19% To check your specific battery level, swipe down from the top of the screen and and you will see the battery percentage. Alternative

Using the New Sidebar

Published January 18th, 2023 by James Huang

In this article you'll learn how to use the new sidebar to boost productivity and streamline your workflow.  With the software update release of Chauvet 2.6.19, we've made a few changes to the sidebar according to user feedback.  Quickly creating a new note Slide down from the right sidebar to open the sidebar menu. In the top right corner, tap New

Shipping & Delivery

Published April 12th, 2023 by James Huang

Supernote uses the most reliable and efficient carriers in the business to ship orders to our customers around the world. It's our goal to provide a hassle-free shipping experience. Shipping time We work hard to process new orders as soon as they come through. Given our current situation, we aim to ship them out within 3 business days.  In the event

Useful Gestures

Published January 18th, 2023 by James Huang

Gestures can boost your Supernote navigation efficiency when used properly. Read this article to find out what useful gestures we have in store for you.  Understanding gestures Illustration Gesture Description One-finger slide down on the sidebar Open the sidebar menu Single-tap anywhere outside the sidebar menu with one finger Close the sidebar men

Edit Headings and Links

Published August 15th, 2023 by James Huang

The ability to edit content is essential for effective note-taking, as it gives you control over how you organize and structure your notes. In this article, we will explain how to edit headings (originally named titles) and links.  Edit headings Once a heading is created, you can re-lasso it to enter the edit mode and perform the following editing a

New Feedback Page

Published August 31st, 2023 by James Huang

In response to your suggestions, we are introducing a revamped “Feedback” page to make it easier for you to submit your feedback.  Notable improvements: The Feedback page now covers the full screen, making it less likely for users, especially left-handed ones, to accidentally trigger unwanted parts on this page while writing their feedback.  We move

How to Import Custom Fonts to EPUB Ebooks?

Published April 12th, 2023 by James Huang

To import custom fonts to your EPUB books, follow the steps outlined below: Connect your Supernote to a computer via USB.  Create a subfolder named Fonts in the Document folder.  Drag your custom font file on your computer and drop it into this subfolder.  Open an EPUB book on your Supernote. Tap the three-dot More menu (when the toolbar is docked a

Favorites and Quick Access

Published February 22nd, 2023 by James Huang

Favorites and Quick Access are alike in that they both provide immediate access to your frequently used files. Manipulate these features to improve navigation and workflow.  Favorites Tap Files in the sidebar menu. Open a folder that contains the file you wish to add to Favorites.  Tap the star icon to the right of the file to add it to Favorites. T

Supernote Partner App

Published January 30th, 2023 by James Huang

Supernote Partner is a companion application for Supernote devices. In this article, you'll learn information on how to use it efficiently to streamline your workflow.  Log in with your account and password Open the Supernote Partner app on your Android phone.  Tap in the top right corner on the Recent page.  Tap the avatar to proceed. On the login

Use PDFs as Templates

Published April 7th, 2023 by James Huang

There are numerous benefits of using templates to take notes, as templates can help save time, increase consistency, reduce mistakes and improve quality of your content. No matter what your occupation is, you will find the ability to use PDFs as templates useful and powerful.  There are two ways you can use PDFs as templates. Putting the PDFs you wa

Using Headings, Keywords and Stars in Notebooks

Published February 1st, 2023 by James Huang

Apart from the ability to take notes, Supernote offers useful features, such as Headings, Keywords and Stars, to allow you to organize notes in a more effective way.  Create headings Open a notebook.  Tap the lasso icon on the toolbar with your pen.  Draw a circle around the handwriting you want to set as a heading.  Tap the H icon in the rectangle

Changelog for A5 X and A6 X

Published April 25th, 2023 by James Huang

Chauvet 2.11.26 Sept. 22, 2023 Adjusted  [Document] Changed the highlight colors in PDFs by removing green, pink and blue, and only keeping yellow as the default highlight color. Reason for this change: Due to the characteristics of E Ink devices and the fact that the majority of users tend to highlight text on these devices, excessive color selecti

How to Move Files and Note Pages

Published February 23rd, 2023 by James Huang

You can move notebooks, ebooks, EPUB/PDF documents to folders and keep files on your Supernote organized. You can also move pages within the same notebook and between notebooks.  Move a file To an existing folder Tap Files in the sidebar menu.  Open a folder. Long press the file you want to move. Tap Move on the top function bar. Select an existing

Word Documents

Published February 28th, 2023 by James Huang

You can create, view and edit Word documents on Supernote. In this article, you'll learn how to make the best use of Word documents.  Create a Word document Tap Files in the sidebar menu.  Select a folder where you want to create a Word document. In the top right corner of the screen, tap . Handwriting mode Enter handwriting mode Open a Word documen

Introduction to the Toolbar

Published January 18th, 2023 by James Huang

Learn what each icon on the toolbar represents and how to make the best use of them.  Icon Name Description   Back to Files Tap to go back to Files screen. Navigation Window In notes, the Navigation Window consists  of titles, keywords and stars. In documents, it comprises contents, keywords, bookmarks and annotations and highlights. (Highlights are

What Can I Do When My Pen Starts Ghost Writing?

Published May 4th, 2023 by James Huang

Ghost writing occurs when your pen starts writing without touching the screen. It's not something to be taken lightly and we are here to provide tips/methods to help you resolve the issue.  If you are using a standard pen or a 1st generation HOM pen, there are two methods you can try to fix the ghost touch issue.  Method 1 Lift your pen up. Press it

How to Safely Make a DIY Supernote Pen

Published April 12th, 2023 by James Huang

If you are a huge fan of DIY, you've come to the right place to learn how to properly make a custom Supernote pen. You can use the refill of a HoM Gen 1 or buy one for DIY. Don't take the refill out of a Standard Pen because it is easy to accidentally touch the coil and cause it to deform. Due to the size differences, not every pen body is fit for D

Digest

Published January 18th, 2023 by James Huang

What is Digest? In a nutshell, digests are highlighted information you extract from PDF or EPUB by way of drawing square brackets around what resonates with you.  How to create a digest?  Open a PDF/EPUB document. Draw “[” and “]” both in one stroke at the beginning and end of your favorite sentences respectively.  Once a digest is successfully crea

How to Create a Custom Note Template Using Images?

Published March 13th, 2023 by James Huang

Use your own custom note templates to save time, increase consistency and boost productivity. In this article, you'll learn the requirements and methods needed to create them.  Custom template requirements Format: PNG, JPG, JPEG and WEBP Size: 1404 px * 1872 px (Recommended, not mandatory) File name: special characters, such as \ / : * ? " < >

Add Folders to Quick Access

Published April 14th, 2023 by James Huang

With the release of Chauvet 2.9.24 , you can now add folders to Quick Access. Tap Files in the sidebar menu. Long press the folder/subfolder you want to add to Quick Access. Tap the right arrow on the top function bar to find Add and tap on it. To remove folders from Quick Access, follow the steps below:  Navigate to the folder/subfolder you want to

How to Safely Apply the FeelWrite 2 Film to Supernote

Published November 13th, 2023 by James Huang

We are thrilled to witness the overwhelming demand for the FeelWrite 2 films, which can be attributed to the enhanced paper-like writing experience they provide.  If you wish to upgrade your existing FeelWrite 1 film to the FeelWrite 2 film, which we have made available for purchase, please make sure to follow the film application instructions provi

Changelog for the Beta Versions of A5 X and A6 X

Published April 25th, 2023 by James Huang

Chauvet 2.10.26_beta Sept. 15, 2023 Adjusted [Document] Changed the highlight colors in PDFs by removing green, pink and blue, and only keeping yellow as the default highlight color. Reason for this change: Due to the characteristics of E Ink devices and the fact that the majority of users tend to highlight text on these devices, excessive color sel